A pending booking is a future session in a recurring booking series that is waiting for payment to be taken.
Grow Walkies offers daily, weekly and monthly recurring bookings, making it easy to secure your preferred slot on a regular basis.
When you create a recurring booking, the first session is paid for immediately. All future sessions will appear as Pending in My Bookings until payment has been collected.
Payment for recurring bookings is automatically taken 4 days before each session. Once payment has been successfully processed, the booking status will change from Pending to Confirmed.
While a booking is pending, you can still manage it by logging into your account, going to Profile > Recurring Bookings, selecting your booking series, and choosing the session you'd like to manage.
Before payment is taken, you can:
Reschedule the session.
Skip the session if you no longer wish to use or pay for it.
Once payment has been taken and the booking is confirmed, you can still reschedule your booking in line with our standard 12-hour rescheduling policy.
Important: Please make sure you have a valid default payment card saved to your account. Recurring bookings are paid automatically, so if your default payment method is missing, expired or invalid, your booking may fail to process.
Need to add or update your payment method? See how to add a payment method here.
If you need any more help managing a pending booking, please email [email protected] and we'll be happy to help.