If the gate does not open straight away, please follow these steps:
Try pressing the “Open the Field Gate” button in your booking confirmation email or through your Grow Walkies account again.
Wait up to 30 seconds in case the system is responding slightly slower than usual.
If you are trying to open the gate using your phone:
Make sure you have a mobile signal.
If you are calling the gate, please ensure you are calling from the same phone number linked to your booking.
If the gate still does not open, please do not attempt to force the gate.
Instead:
Use the intercom at the gate to contact our team.
Please provide your name, booking time, and reason for contacting us so we can quickly verify your booking and assist.
Once your booking details have been confirmed, a member of our team can usually open the gate remotely very quickly.
For urgent access issues, please use the emergency contact number displayed on the field signage, and our team will assist as soon as possible.